MAXIMUM PERIOD TO REQUEST A RETURN
You can return one or more items from your order, without any reason; within a period of 15 calendar days, counted from the day you receive your order.
MAY I MAKE A SUBSTITUTION?
At BrandsDemocracy you can request an exchange from our returns and exchanges portal managed by Reveni. You will only have to enter the order number and the email address used to make the purchase and follow the instructions indicated.
If there is any incident, we will contact you.
HOW CAN I MAKE A RETURN?
CONDITIONS OF RETURNS AND EXCHANGES
It is only possible to process exchanges and returns of products purchased in the online store. In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and retain the original, unused packaging. The shoe box is part of the original product. Be sure to pack it properly inside another shipping box so that it does not suffer damage in transit.
Otherwise, you could be penalized with up to 100% of the value of the item.
DEVOLUTION COSTS
Return costs are the responsibility of the customer. In the event of a refund of the total amount, the initial transportation cost, if any, will be deducted.
RETURNS METHODS
For returns you will find the options available when starting the request in the portal.
Send it on your own to the address : Brands Democracy SL. Andalucia Avenue nº519B
28343 Valdemoro. Spain
Or Delivery at collection point (only available for Spain).
HOW LONG WILL IT TAKE TO RECEIVE THE REFUND?
It depends on the method you have selected:
Non-instant refund: it may take up to 15 days - Please note that your order has to arrive at our warehouses and we have to review it manually.
Instant refund to bank account : takes less than 10 seconds.
Refundin original payment method: depending on the payment method, it may take between 1 and 3 days, once the product is received.
Store Credit (+10% gift) About your return once you receive the product.
ABOUT REVENI
How long does it take for the money to arrive?
It takes less than 60 seconds from the moment you request the refund.
What if I haven't received my refund yet?
First make sure you are looking at your bank account rather than card transactions. And if you haven't received it yet, contact support@reveni.io
How much does it cost?
Nothing, the Reveni service is completely free and has no impact on your refund.
Can I request my instant refund at any time? As long as you meet the exchange and return requirements, you can request it without problems.
That I have to do?
If you request home pickup, or if you ship it yourself, you have to upload the tracking number to the Reveni portal. If you don't have a tracking number, please let us know at support@reveni.io when you have returned it.
What happens if I don't ship the products?
You would be breaching Reveni's conditions and they will begin the process to recover the refund.
What happens if I send the wrong product or send it used?
Your return will be rejected and Reveni will start the process to recover the refund. – Remember that if the product is factory defective you must request an exchange, not a return. What happens if I have changed my mind and decide to keep the product after requesting an instant refund? Contact our Customer Service team and the Reveni team will send you instructions to pay again for the unreturned product.
Do I need to create a Reveni account to receive an instant refund?
No, you will only have to accept the terms and conditions when requesting the refund and entering your bank account.
Why do I have to enter my bank account if you already have my bank details when I purchase?
The way to get your money refunded immediately is through a bank transfer, so it is not valid with the card details. Additionally, Reveni does not have access to the card data.
Will my data be safe?
Reveni scrupulously complies with the GDPR and a strict internal security policy so that your data is safe at all times. Additionally, they undergo security audits on a regular basis.
Why does Reveni contact me by email if I have not provided my data to do so?
When you accept terms and conditions when requesting the exchange or return, you consent that Reveni may contact you. But they will only contact you if they detect that the order is delayed longer than it should.
BRANDS DEMOCRACY & REVENI
At Brands Democracy we want to continue improving and offer our customers the best shopping experience possible. At the best prices, we add a guarantee on your purchase with Trusted Shops of up to €2,500. And the returns process with REVENI, in which you can receive your money back instantly.
