You can check the status of your order in two ways:

A. From the shipping confirmation email

You have received 2 emails. One from the Democracy brand indicating that your order is on its way with the tracking link. And a message from our logistics company Kaizen Express, titled: DEMOCRACY BRANDS SHIPPING.

Click on the tracking number and location that you will find in the shipping confirmation email.

B. You can also access the following link and add your tracking number to see the status.

  https://www.gls-spain.es/es/recibir-paquetes/seguimiento-envio/

First, make sure the email hasn't ended up in the spam or junk folders of your email account. If you can't find the order confirmation email there or suspect you made a mistake in your email address during the order, please contact us via the chat on the page or by sending an email to hello @brandsdemocracy.com with the order number to ask for help!

We try to fulfill every single order we receive, but on rare occasions we may not be able to do so. In that case, we will inform you as soon as possible via email and always include the reason for the cancellation. Additionally, we activate the refund at the same time as sending the email update.

If you want to contact and speak with an agent by phone, call the number shown in customer service.

Order cancellation

Get in touch with us as quickly as possible. If the product has already been shipped, you will not be able to cancel the order. Contact our Chat when available or send an email to info@brandsdemocracy.com with the order number.

Order modification

If you chose the wrong size or delivery address, contact us as soon as possible so we can modify the order. Provided it has not been shipped. Remember that we usually prepare products during the day to deliver as quickly as possible.

Once you have placed the order, you will receive a confirmation email with the invoice details.
You can also log into your account and download the invoice from the "My Orders" section.

If you can't find the invoice, send us an email at hello@brandsdemocracy.com so we can handle it.

For our mutual security, every credit/debit card and PayPal payment made at Brands Democracy is processed through an automatic payment verification system where the order details you entered are compared with those registered on the credit card.

If the system is unable to verify these details, it will cancel the order within 24 hours of the confirmation notice.

If your order was canceled for this reason, it probably means there were discrepancies between your billing and shipping information (typos, spelling errors, or perhaps entering data from a different card). Please carefully check these details before submitting a new order again or try using another card or payment method.

Since the verification process is automatic, our customer service team cannot tell you the exact reason for such cancellation.

Returns to Brands Democracy are now very clear.
Access this link: Return

1. Select your language

2. Enter your order number and your email

3. Select the reason for the return

4. Choose the secure return method

5. You can request an immediate refund

When you return an item purchased online, we promise to refund the amount paid as soon as possible. The refund is issued within a maximum period of 14 days from the day we receive the returned items in our warehouse and verify that they comply with our return policy.

When your package arrives at our facility and we verify that the items are in the above-mentioned conditions, we will proceed with the corresponding product refund. (excluding return shipping costs). In case of a full refund, the shipping cost will be deducted if the error is not attributable to Brands Democracy.

If you return only part of the items belonging to the same purchase, the shipping costs will not be refunded.

You can contact us in 3 ways:

1. Contact form

Click the link and submit the form, we will respond as soon as possible.

Please clarify the order number in the message.

Form 

2. Chat

The WhatsApp icon will be available from
Monday to Friday from 9:00 AM to 8:00 PM ET and Saturday from 9:00 AM to 2:00 PM.

3. E-mail

If you have any other questions or need more information, you can write to us at hello@brandsdemocracy.com